Refund Policy

At HumiChill, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please review our refund policy below:

1. Refund Eligibility

Refunds are available only within 20 days of purchase.

  • To qualify for a refund, you must contact us within this 20-day window at support@humichill.com
  • You must provide proof of purchase (e.g., order number, receipt) and evidence of any issues (e.g., photos of the product).

2. Product Return

Product returns are not available.

  • Refunds will be issued based on your reported issue.

3. Refund Method

Refunds will be processed to the original payment method or via PayPal in some cases.

  • Please allow 5-7 business days for the refund to reflect in your account after approval.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Requests made after the 20-day eligibility period.
  • Issues arising from improper use of the product.
  • Minor cosmetic damages to packaging that do not affect product functionality.

5. Damaged Packaging

While we take every effort to ensure safe delivery, minor damages to the packaging may occur during transit. We apologize for any inconvenience this may cause. However, please note that the product itself is not affected.

6. Contact Information

For refund requests, please reach out to us at:
Email: support@humichill.com

We appreciate your understanding and look forward to serving you better!